Customer service executive

The Ashraf Shaikh Story

The Value Pitch

A dedicated and results-oriented professional with expertise in customer support, compliance management, and sales operations. Proven ability to resolve customer concerns efficiently, manage multiple priorities, and maintain strong client relationships. Adept at working in fast-paced environments, meeting performance targets, and contributing to organizational success through effective communication and problem-solving skills.

Core Skills

* Customer Service & Relationship Management
* Email, Chat & Ticket-Based Support
* CRM Tools & Customer Engagement
* Complaint Resolution & Escalation Handling
* Compliance Advisory & Documentation Management
* Microsoft Excel (Pivot Tables, VLOOKUP, INDEX-MATCH)
* Microsoft PowerPoint & Presentations
* Tally Prime & GST Management
* Data Verification & Order Processing
* Problem Solving & Analytical Skills
* Team Collaboration & Communication
* Time Management & Multitasking

🟢 Open to Work

Ashraf
Shaikh

Mumbai, india

Education

Languages Spoken

English, Hindi, Marathi

Professional Summary

Customer Support and Compliance Professional with experience in customer service, sales, compliance advisory, and non-voice support operations. Skilled in handling customer queries through chat, email, and ticketing systems while ensuring high customer satisfaction and adherence to service standards. Experienced in CRM tools, issue resolution, client relationship management, and regulatory compliance support with a strong focus on quality, productivity, and process improvement.

Key Accomplishments

* Awarded Star of the Month for consistently achieving quality and productivity targets.
* Successfully handled customer support operations across chat, email, and ticketing channels while maintaining SLA compliance.
* Assisted clients in managing regulatory filings and compliance documentation with high accuracy and efficiency.

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